Delivery
Where do you deliver?
We deliver to addresses within the United Kingdom only. We are not currently able to ship outside the UK.
How much is delivery?
Standard delivery is free on every order, with no minimum spend.
How long will my order take?
Orders placed before 18:00 Monday to Friday are handled within 1 business day, with an estimated 1–3 business days in transit. Orders placed after 18:00 or on weekends and holidays are processed on the next business day. Full detail is in our Shipping Policy.
How do I track my order?
You will receive a confirmation email with a tracking number once your order ships. Please allow 24–48 hours for tracking information to become available.
Can I send items to more than one address?
Not within a single order. Please place a separate order for each delivery address.
Your shed
Does the shed need assembling?
Yes. All of our sheds are supplied flat-packed and require assembly. Most can be built with ordinary household tools, and we recommend two people for anything above 6x6 ft.
Do I need a base?
A level, firm base is required. Paving slabs, concrete or a purpose-built timber or plastic base all work. An uneven base is the most common cause of doors that will not close properly.
Is a padlock included?
No. Our sheds are supplied lockable but the padlock is not included, so you can choose your own security level.
Do they need treating or painting?
No. Resin and composite sheds do not rot, rust or need annual treatment the way timber does.
Payment and pricing
What payment methods do you accept?
Visa, Mastercard, Apple Pay and Google Pay. See our Billing Terms & Conditions.
Are prices inclusive of VAT?
All prices are shown in GBP (£) and include VAT where applicable.
Is my card information safe?
We never see or store your full card details. Payments are processed by Stripe, a PCI DSS Level 1 certified provider.
Returns and warranty
How long do I have to return something?
You have a statutory right to cancel within 14 days of delivery, and we extend this to a 90-day return window. Both defective and non-defective items are accepted. See our Return & Refund Policy.
Who pays return postage?
You do, unless the item is faulty, damaged or we sent the wrong thing — in which case we cover it and provide instructions.
My shed arrived damaged. What now?
Email us with your order number and a clear photo. In most cases you will not need to return anything, and you can choose a replacement or a full refund.
How long is the warranty?
A ten-year limited warranty as standard, covering manufacturing defects under normal use. Details on our Warranty & Replacement page.
When will I get my refund?
Returns are inspected within 72 hours of arrival and approved refunds are processed within 7 business days to the original payment method. Your bank may take a few days more to post it.
Other
Do you sell to businesses?
Yes — see Business Inquiries for wholesale and bulk order terms.
How do I contact you?
Phone +44 7848 461637 or email contact@newstreet.online. We are available 24/7. More ways to reach us on our Contact Us page.
Related pages: Shipping Policy · Return & Refund Policy · Warranty & Replacement · Billing Terms & Conditions · About Us · Contact Us