Refund policy

At Newstreet, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.

Your statutory rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. The policy below is offered in addition to, and does not restrict, your statutory rights under that legislation or the Consumer Rights Act 2015.

Return eligibility

You may request a return within 90 days of the delivery date. To be eligible for a return:

Both defective and non-defective products are accepted
Items must be unused or lightly used
Items must be returned in reasonable condition
Proof of purchase is required

Certain items may be excluded from returns where permitted by law. If an item is not eligible, this will be communicated during the return request process.

Return shipping label

Customers are responsible for obtaining and paying for the return shipping label unless the item is defective, damaged, or incorrect. In such cases, Newstreet will provide appropriate return instructions.

How to request a return

Step 1: Contact us. Please contact us before returning any item, by emailing contact@newstreet.online or calling +44 7848 461637. If the item is damaged or defective, please include clear photos and a brief description of the issue.

Step 2: Receive return instructions. Once your request is reviewed, we will provide return instructions. Returns sent without prior approval may not be accepted.

Step 3: Return the item. After approval, return the item using a trackable shipping method. A valid tracking number is required. Accepted return methods may include mail, a drop-off location, or in-store return where applicable.

Refund process

Returned items are inspected within 72 hours of receipt
Approved refunds are processed within 7 business days
Refunds are issued to the original payment method
Original shipping fees are included when applicable
No restocking fees are charged

Please note that it may take additional time for your bank or payment provider to post the refund.

Exchanges

We offer exchanges for eligible items within 90 days of delivery. To request an exchange, contact us before returning the item; the item must meet the return eligibility requirements. If the requested replacement item is unavailable, you may choose to receive a full refund instead.

Incorrect, defective, or damaged items

If you receive an item that is incorrect, defective, or damaged, contact us with a clear photo of the issue. No return is required in most cases, and you may choose between a replacement or a full refund.